1. Quote validity
A BizBloqs offer is valid for one month from the date of issue.
BizBloqs Management Solutions B.V.
General Terms and Conditions
The conditions that apply to all offers, agreements and deliveries of BizBloqs Management Solutions B.V.
Versie mei 2026 / Version May 2026
The PDF contains Part A, Part B and the NLdigital Terms 2025 as an annex.
In the event of any difference between the Dutch and English text, the Dutch text is leading.
These terms and conditions apply to all offers, agreements and deliveries of BizBloqs Management Solutions B.V. (hereinafter: BizBloqs). They consist of the BizBloqs Delivery Conditions (Part B) and the NLdigital Terms 2025, attached as an annex to this document. BizBloqs explicitly does not accept any other delivery or purchasing conditions, regardless of the moment at which they are presented.
The BizBloqs Delivery Conditions below apply in addition to, and — in the event of conflict — prevail over, the NLdigital Terms 2025. The Dutch version of the BizBloqs Delivery Conditions (Part A) is leading. This English version is provided for convenience only.
Part B — BizBloqs Delivery Conditions
2. Commitment on acceptance
By accepting the offer, the customer commits to paying the full contract sum, also in the case of unforeseen early termination, unless there is gross negligence on the part of BizBloqs.
3. Exclusion of other terms
BizBloqs explicitly does not accept any other delivery or purchasing conditions, regardless of the moment at which they are presented.
4. Amendment of these terms
BizBloqs is entitled to amend or supplement these general terms and conditions. Non-material amendments — such as textual adjustments, clarifications or administrative changes — will be communicated to the customer at least two weeks before they take effect, for example by email or by publication at www.bizbloqs.com/bb-terms-and-conditions. If the customer does not object in writing within that period and continues to use the software, this constitutes acceptance of the amended terms. In the case of material amendments that substantially affect the essential rights and obligations between the parties, the customer is entitled to terminate the agreement effective on the date the amendment takes effect, provided that the customer notifies BizBloqs in writing within two weeks after notification of the amendment.
5. Subscription start date
The subscription starts upon signature of the scope document. In the case of a phased delivery, the trigger is signature of the scope document for the first phase. Any subsequent phases are scoped separately and do not affect the subscription start date.
6. Term and termination
The agreement is entered into for a period of one year and is then silently renewed for additional periods of one year. The customer may terminate the agreement with a notice period of three months before the end of the current period.
7. Failure to cooperate
If the customer culpably fails to cooperate in the (further) completion of any phase, the customer's obligation to pay the invoice amount for that phase remains in force. The same applies to the obligation to pay the remaining amount under the agreement.
8. Data export and termination
At the customer's request, BizBloqs will provide a one-time export of the customer-specific data in a common structured format (such as CSV or XML) within 30 days of termination of the agreement. Costs for any additional or non-standard export are invoiced at the applicable hourly rate. 60 days after termination, BizBloqs is entitled to permanently delete all customer data, subject to any statutory retention obligations.
9. Customer responsibility
The customer is responsible for designing and executing test cases and for managing the customer-side implementation of the software.
10. Customer obligations
The customer designates a fixed point of contact for the project and ensures timely delivery of all information, data, test data and access to the relevant systems that BizBloqs reasonably needs to perform the agreement. Any delay caused by failure to do so is for the account and risk of the customer.
11. Place and manner of performance
Configuration and development work on the BizBloqs system is performed by BizBloqs from its own working environment in the Netherlands. Activity at the customer's premises is limited to scope sessions, explanation, training and walk-through of the already configured solution. Changes to the system are not made ad-hoc during an on-site visit, but are scheduled separately and — to the extent that they constitute additional work — invoiced accordingly.
12. Third parties and partners
Consultations with third parties or with the customer's partners are out of scope and are billed on a time basis, unless explicitly stated otherwise in the offer.
13. Subcontracting and hosting providers
BizBloqs is entitled to engage hosting providers and specialised subcontractors in the performance of the agreement, provided that the agreed service level towards the customer is preserved. BizBloqs remains responsible to the customer for the performance of any third parties it engages.
14. Mandatory test environment for changes
For any change to the system, the customer is required to take a test environment. If the customer does not take a test environment and a defect (bug) subsequently occurs, all repair costs and any consequential costs are for the account and risk of the customer.
15. Acceptance
The entire assignment is deemed accepted upon written confirmation by the customer — by email or via an electronic signing platform designated by BizBloqs — within two weeks of delivery for testing. If the customer does not respond, does not test or does not raise substantive issues within those two weeks, the delivery is likewise deemed accepted.
16. Invoicing schedule
Unless otherwise agreed in the offer, 70% is invoiced on signature of the offer, 20% on first delivery for testing, and the remaining 10% after first acceptance. For Enterprise engagements a different invoicing schedule may be set out in the offer. In that case the schedule in the offer prevails.
17. Payment terms
Implementation invoices must be paid within 8 days of the invoice date. Subscription invoices must be paid within 14 days of the invoice date.
18. Acceleration on non-payment
If the customer fails to pay any invoice or instalment in full or on time, the entire contract sum becomes immediately due and payable in full.
19. SEPA direct debit
Monthly licence fees are collected via a SEPA direct-debit mandate.
20. Price changes
Prices are based on the information available at the time of quoting. BizBloqs reserves the right to revise pricing where significant changes occur in the final layout, design or mutually agreed IT concepts. Any deviation may result in changes to costs and/or delays in delivery.
21. Price indexation
BizBloqs is entitled to index its rates annually on 1 January in line with the CBS Services Producer Price Index (commercial services) for the preceding calendar year. Adjustments are communicated to the customer at least one month before the effective date.
22. Availability
BizBloqs targets a platform availability of 99.5% per calendar month, measured on the production environment and excluding scheduled maintenance windows. Scheduled maintenance windows are announced at least 48 hours in advance and are scheduled outside business hours where possible.
23. Support and response times
Standard support is available on business days from 08:30 to 17:00 CET. Outside these hours support is provided on a best-effort basis. Support requests are handled through the BizBloqs ticketing system. Access is provided to the customer at go-live. BizBloqs targets a maximum response time of 24 hours within business hours. Work outside business hours is invoiced at a surcharge of 1.25× (evening / early morning) or 1.5× (night / weekend) on the applicable hourly rate. At the customer's request, an additional Service Level Agreement (SLA) can be entered into for support outside business hours, with different availability, response times and rates.
24. Delivery times
BizBloqs is not liable for meeting any indicated expected delivery times, except in the case of gross negligence.
25. Software ownership
All BizBloqs software is and remains the property of BizBloqs. The customer at no time has any right to or access to the source code.
26. Personal data processing
To the extent BizBloqs processes personal data on behalf of the customer in the performance of the agreement, the customer acts as data controller and BizBloqs as data processor. A Data Processing Agreement (DPA) is available on request.
27. Non-solicitation
During the term of the agreement and for a period of twelve months after termination, the customer will not employ or otherwise engage staff of BizBloqs or of subcontractors engaged by BizBloqs, except with the prior written consent of BizBloqs.
28. Reference use
BizBloqs is entitled to use the customer's logo and company name as a reference in marketing communications. Any text content is reviewed with the customer in advance.
29. Leading language
If any discrepancy exists between the Dutch version of the BizBloqs Delivery Conditions and any translation thereof, the Dutch text is leading and prevails over any version in another language.
30. Applicable law
Dutch law exclusively governs every offer and every agreement that BizBloqs concludes with the customer.
31. Force majeure
BizBloqs is not responsible for any failure to perform its obligations that lies outside its sphere of influence.
Annex — NLdigital Terms 2025
The NLdigital Terms 2025 form an integral part of these general terms and conditions and are attached as an annex to the PDF document above. In the event of conflict, the BizBloqs Delivery Conditions prevail over the NLdigital Terms 2025.
The PDF contains Part A, Part B and the NLdigital Terms 2025 as an annex.