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CASE STUDY: MEMODENT
SINKING OUR TEETH IN WITH A SMILE
“BizBloqs are subject-matter logistic experts, who listen to my challenges and seem to be always ready to propose a solution that is a best practice, because they have seen and solved it before even in our medical field.”
Original situation
Memodent was handling all their logistic processes manually, which reached a point of unmanageable complexity. They wanted to maintain traceability of all products and articles at all time and this simply couldn’t be guaranteed. Additionally, the administration was a tedious and significantly time-consuming process. Most urgently however, Memodent acknowledged the need to digitize their process for the combination of batch numbers and serial numbers. This was currently most commonly tracked with hand-written notes on paper.
Starting the transformation journey together
Memodent was introduced to us fairly early in BizBloqs’ existence, thanks to an attentive Exact sales representative that recognized the synergies. Once the introductory conversations got on the way, it turned into a joint exploration of features and capabilities. Memodent made good use of the experience and expertise of the BizBloqs team as we joint forces to look deeply into the processes that were targeted for digitization. Initially, the most critical challenges were targeted and as a result the traceability was guaranteed. As part of the original deployment, manual operations and complexities were addressed and the impact on efficiency and compliance requirements was profound.
Unexpected findings
The use of data matrix bar codes (GS1-128) was already natively supported in the Knight WMS. The necessity to absolutely guarantee the traceability however, challenged the BizBloqs team and put even more emphasis on defining the workflow very precisely. Memodent was pleasantly surprised that the Knight WMS actually makes it easier to train people and reduces the need for in-depth product knowledge. As planned, the implementation of BizBloqs WMS has made it a lot easier to achieve medical legal compliance.
Current situation
As the collaboration started off by addressing the most critical issues, logically we have picked up various additional activities in our journey together. Even now, Memodent and BizBloqs are on a growth path together. At this point, Memodent is starting with its own production capabilities and the support for this process will be guided by BizBloqs WMS. The use of complex labels for production adds a complexity and the companies will address this together, like true partners.
Final words
Memodent is a customer of the first hour at BizBloqs and our partnership works beautifully. They never feel restricted in their plans or ambitions as the WMS can be configured to handle everything they require. Whenever Memodent needs to pivot or innovate, BizBloqs is informed and gets involved, to ensure their implemented WMS solution is part of the successful next steps in their journey.
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